Return & Refund Policy – Unexus Life
At Unexus Life, customer satisfaction is our top priority. We aim to provide a smooth, secure, and transparent shopping experience for all customers. If you are not fully satisfied with your purchase, we are here to help with an easy return and refund process.
Please read our Return & Refund Policy carefully before making a purchase.
—
1. Return Eligibility
Customers may request a return under the following conditions:
Product received is damaged
Product received is defective
Wrong product was delivered
Product is missing parts or accessories
Product significantly differs from the description shown on the website
To be eligible for a return:
The product must be unused and in original condition
Product should be returned with original packaging, tags, manuals, and accessories
Return request must be submitted within the allowed return window
Proof of purchase/order confirmation may be required
Unexus Life reserves the right to reject returns that do not meet our eligibility criteria.
—
2. Return Window
Customers can request a return within 7 days of delivery.
Return requests submitted after the return period may not be accepted.
We recommend customers inspect the product immediately after delivery and contact us as soon as possible if any issue is found.
—
3. Damaged, Defective, or Wrong Product Process
If you receive a damaged, defective, or incorrect product:
1. Contact our support team within 48 hours of delivery
2. Share:
Order number
Product photos
Unboxing video (if available)
Description of the issue
3. Our team will review the request
4. After verification, replacement, exchange, or refund will be initiated
Important:
Clear product images may be required for verification
Unboxing video may help speed up the approval process
Products intentionally damaged by customers are not eligible for return or refund
—
4. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, safety, or product nature.
Non-returnable items may include:
Used products
Damaged products caused by customer misuse
Items without original packaging
Customized or personalized products
Clearance or final sale items
Certain personal-use products
The final decision regarding return eligibility will remain with Unexus Life.
—
5. Refund Policy
Once the returned product is received and inspected, customers will be notified regarding refund approval or rejection.
If approved:
Refund will be processed within 2–3 business days after successful inspection
Refund amount will be credited to the original payment method
In some cases, bank or payment gateway processing time may take additional days
Customers will receive confirmation once the refund has been initiated.
—
6. Refund Methods
Refunds are generally processed through:
Original payment method
UPI transfer
Bank transfer
Wallet refund (if applicable)
Cash refunds are usually not available for online prepaid orders.
—
7. Cancellation Policy
Order Cancellation Before Shipping
Customers may request order cancellation before the product is shipped.
If cancellation is approved:
Full refund will be initiated for prepaid orders
Refund processing may take 7-8 business days
Order Cancellation After Shipping
Once an order has been shipped, cancellation may not be possible. Customers may instead request a return after delivery if eligible.
Unexus Life reserves the right to cancel orders in cases such as:
Product unavailability
Pricing errors
Suspicious transactions
Incomplete customer information
—
8. Exchange Policy
We offer product exchange for eligible items under certain conditions.
Exchange may be provided for:
Damaged items
Wrong products
Defective products
Size or variant issues (if applicable)
Exchange requests are subject to:
Product availability
Verification process
Return approval
If replacement stock is unavailable, a refund may be issued instead.
—
9. Return Shipping
Depending on the case:
Reverse pickup may be arranged by our team
Customers may be asked to self-ship the product
Return shipping charges may be covered or deducted depending on the reason for return
If the return is due to:
Wrong product
Damaged item
Seller issue
then return shipping may be covered by Unexus Life.
—
10. Late or Missing Refunds
If you have not received your refund:
1. Check your bank account again
2. Contact your bank or payment provider
3. Wait for standard processing time
4. Contact our support team if the issue continues
Payment gateways and banks sometimes require additional processing time.
—
11. Fraud Prevention
To maintain a safe shopping environment, Unexus Life reserves the right to:
Reject suspicious return requests
Limit excessive return activity
Request additional verification
Deny refunds in case of policy misuse
Fraudulent activities may lead to account restrictions or legal action.
—
12. Policy Updates
Unexus Life reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Customers are encouraged to review this page periodically for the latest updates.
—
13. Contact Us
For return, refund, or exchange support, please contact us:
Unexus Life
Email: unexuslife@gmail.com
Mobile: +91 7000234255
—
Thank you for shopping with Unexus Life.
We appreciate your trust and are committed to providing a reliable, transparent, and customer-friendly shopping experience.